We helped BellSouth reduce cycle time for customer bills by over 50% while reducing billing system errors by 75%. Details of case study.
We helped BellSouth reduce unnecessary service technician dispatches by 44%. Details of case study.
We helped Shop-At-Home Network improve their sales closure rate for inbound 800 calls by 18%, resulting in significant additional monthly revenue. Details of case study.
We helped BAPCO Yellow Pages Advertising create a 48% improvement in their sales of yellow page ads. Details of case study.
We helped the BellSouth residence service call center reduce repeated follow-up calls by 31% while improving measured customer satisfaction by 8%. This also helped reduce overtime for the service representatives by 66%. Details of case study.
We helped Gibson Regional Hospital reduce their Emergency Room receivables from insurance carriers by reducing errors by 97% while reducing total bill to receipt time by 24%. Details of case study.
We helped Jackson-Madison County General Hospital reduce the incidence of multiple outreach lab tests (doctors in outlying cities requesting lab work from main lab 1 hour away) being required due to errors and omissions on the original requisitions. This resulted in a 90% decrease in errors and a 96% decrease in the amount of time the outreach doctor’s office had to wait for lab results. Details of case study.
We helped BellSouth dramatically improve productivity for its first Hispanic call center by increasing throughput 660% while reducing average talk time by 7%. Details of case study.
We helped Jackson-Madison County General Hospital reduce excessive Emergency Room lab processing time by 38% while reducing errors by over 60%. Details of case study.