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Our Team

George Michael Cassity
Principal
Quadrant One Group, LLC


Mike Cassity is a cofounder of Quadrant One Group, LLC.  His career experience includes over 30 years of senior management and executive level positions with public and private companies.  Most recently, Mike was CEO of Birch Telecom, a privately held $300m telecommunications company.  Prior to that Mike was President and Chief Operating Officer of NuVox Communications, a privately held $150m telecommunications company.  In these roles Mike was instrumental in raising private equity, restructuring debt, leading post-merger integration activities, building world-class leadership teams in sales, network operations, information technology and technology planning and management.

Prior to joining NuVox Communications, Mike spent over 25 years with Bellsouth Corporation where he steadily rose through the ranks in multiple disciplines to the position of Vice President of Network Operations responsible for an organization of 17,000 employees, and $1.76b in financial contribution for the wholesale business unit.  Mike was an early advocate of the Six Sigma for Service concept while at BellSouth and championed the establishment of an internal group to fully pursue opportunities within the company.  During Mike’s tenure at BellSouth he served in a number of executive positions including human resources and labor relations, regulatory and public affairs, Strategic Planning, Financial Management, and led the company’s reengineering program.

Mike received a B.S. in Electrical Engineering from the University of Kentucky and a M.B.A. from the University of Louisville.  Mike attended The Program for Senior Executives at Massachusetts Institute of Technology’s Sloan School of Management and is a registered Professional Engineer.




Susan Williams Jeffries

 

Susan Williams Jeffries
Principal
Quadrant One Group, LLC



Susan Jeffries is a cofounder of Quadrant One Group, LLC and a management consultant with over 30 years experience.  Susan has an impressive 15-year track record of providing leadership in Six Sigma, project management, and quality and process improvement. Susan spent 22 years with BellSouth where she pioneered the Six Sigma efforts and completed over 70 projects that had between a 5:1 and 200:1 return on investment.  She received five (5) Presidential Awards for these Six Sigma projects in the areas of revenue generation, cost reduction, customer service and employee satisfaction.  While at BellSouth she directed teams in Six Sigma, statistically analyzed performance, worked with front-line employees to get their input, taught Statistical Process Control to senior management, and benchmarked competitors.  Following her career at BellSouth she started her own business and led many high profile, business-critical projects by building teams, creating internal partnerships and guiding professionals in setting and achieving goals.  She has directed Six Sigma efforts in telecommunications, television sales, healthcare, manufacturing and financial service industries.  Her focus is on assisting clients to achieve world-class performance.

Susan is a certified Six Sigma Black Belt and is proficient in teaching Six Sigma Process Improvement Courses and Lean Principles.  She has managed Six Sigma projects using Statistical Process Control, Strategic Process Improvement Planning, and Design of Experiments.  She has helped numerous clients develop statistically valid Customer and Employee Satisfaction Surveys, and worked with them on Team Dynamics.  Some of her clients are BellSouth, Shop at Home, 1st Trust Bank Mortgage Division, CSS Alarms, Jackson General Hospital and NuVox Communications.

Susan graduated magna cum laude from Lambuth University with a B.S. in mathematics and the University of Memphis with a M.S. in mathematics and statistics.  She has been a guest speaker at the Florida Sterling Conference, Georgia Oglethorpe Quality Conference, Nashville Quality Conference, and the Southern Polytechnic Quality Conference as well as numerous client businesses, schools, universities and organizations. 





Carmen Marin Fruit picture

Carmen Marin Fruit
Consultant
Quadrant One Group, LLC


Carmen Marin Fruit is a Consultant with Quadrant One Group, LLC and has over 20 years of professional experience in marketing and consulting. Before joining Quadrant One Group, Carmen worked 17 years at BellSouth as a Six Sigma consultant in call center sales and service, cross functional service order teams, and Hispanic call centers.  Under Carmen’s leadership revenue increased over $40 million in residential telephone sales and $3 million in the Hispanic division of the company.  She also held positions in human resources and marketing where she led the selection and implementation of voice and data design tools that saved $1m. For her Six Sigma leadership she was the winner of two Presidential Awards.

Carmen is a certified Six Sigma Black Belt and a graduate of Georgia State University with a B.B.A. in management.  She was a guest speaker at the Florida Sterling Conference. She is fluent in Spanish. 



Bill Fisher

Bill Fisher
Consultant
Quadrant One Group, LLC


Bill Fisher is a consultant for Quadrant One Group, LLC.  His career experience includes 32 years of technical and senior management positions in public companies.  His breadth of experience includes engineering, information technology, project management, sales and finance.  He most recently served as the Chief Financial Officer of the large business retail unit of BellSouth Corporation where he was responsible for the planning, budgeting and financial management of a $3 billion line of business.  He has a track record of simultaneous service improvement and cost reduction in a number of assignments and geographic locations.

Bill is a certified Six Sigma Black Belt and holds a B.S. in Electrical Engineering from the University of Kentucky, where he now serves on the College of Engineering Advisory Board.  After a tour of duty as an officer in the U.S. Army, he obtained an M.B.A. at Kentucky as well.



David Alan Futrell David Alan Futrell
Consultant
Quadrant One Group, LLC

 


David Futrell is a Consultant for Quadrant One Group, LLC and has been in management consulting for 17 years.  David has a proven track record of leading highly successful Six Sigma process improvement teams.  These projects involved training team members in statistical methods then leading them through the design and execution of experiments enabling the client to test multiple ideas simultaneously.  His projects were primarily in the service sector of the economy. David has worked with clients to improve sales, reduce cost, and improve customer and employee satisfaction.  David has worked with clients such as Progressive Insurance, Southwestern Bell, GTE, Pacific Bell, Bell Atlantic, DHL, and Plasti-Line.
 
David is an expert in the development of customer and employee satisfaction measurement systems.  His procedure includes a needs assessment, survey instrument design, sample design, data collection techniques, data analysis and report writing.  He has been responsible for the development and implementation of employee selection systems and has overseen general research for projects both domestically and internationally that involve employee job performance.  In David’s career, he has worked for Saturn Corporation and Eli Lilly conducting research in employee job performance, selection and attitudes.

David is a Master Black Belt and is proficient in utilizing the elements of Six Sigma to improve customer and employee satisfaction.  David graduated from Murray State University with a major in psychology and from the University of Tennessee with a PhD in industrial and organizational psychology.  He is published with 15 papers including Bottom Line Business, Quality Progress, and Entrepreneur magazine.





Cheryl Camp Haynes

Cheryl Camp Haynes
Consultant
Quadrant One Group, LLC

 


Cheryl Haynes is a Consultant with Quadrant One Group, LLC.  She brings over 25 years of leadership experience specializing in business process management.  Most recently, Cheryl was the Director of Business Development and Process Management with Geer Services, Inc.  Prior to Geer Services, she was Executive Director at NuVox Communications.  Her contributions included redesigning workflow processes to provide efficiency gains and reduce service delivery cycle time, managing vendor relations, and representing corporate interests in industry forums.

Prior to her involvement in the private sector, Cheryl worked nineteen years with BellSouth Corporation where she developed and implemented process improvement initiatives, which resulted in yearly corporate expense savings of $14.8 million.  She received multiple President’s awards for her cost savings initiatives.  She co-invented an application, patent pending, developed to eliminate unnecessary technician dispatches and served as the Director of the Dispatch Reduction Center.  Cheryl held various positions in the network organization earlier in her career.

Cheryl is a certified Six Sigma Black Belt and has a Bachelor of Industrial Engineering degree from the Georgia Institute of Technology.




Cheryl Camp Haynes

Joni L. Keith
Consultant
Quadrant One Group, LLC

 


Joni is a Consultant of Quadrant One Group and has been a management consultant and business leader for over 15 years.  Joni is an experienced Black Belt in the Six Sigma Methodology where she has consulted on more than 100 projects.  Some of her breakthrough results included: increasing the sales for a major publication by $6 million despite a declining customer base, increasing production rates for a chemical manufacturing company (Witco) by 47% in 2 months resulting in $1 million increase in gross revenues, reducing waste for a nylon spinning operation saving over $2 million annually, and reducing inventory for a utilities company by 76% saving $320 thousand per year.  When teaching Six Sigma methodology Joni consistently receives top ratings from her clients.

Joni’s client list includes TV Guide, Bush Brothers, Southwestern Bell, GTE, Shaw, Monsanto, Morton Automotive, Dupont, Beaulieu, Knoxville Utilities Board, Penford Products, Malden Mills, Royal Precision Plastics, Witco Corporation, Callaway Chemicals, Avery Dennison, Plasti-Line, RR Donnelly, Reeves International, Technicon Industries, Elo Touch Systems, Engelhard and Ameritech.

Joni holds a M.S. from Clemson University and is a magna cum laude graduate of Cumberland College in mathematics.  She has over 15 statistical publications including articles in Medical Design and Manufacturing Conference Proceedings, articles for Martin Marietta Energy Systems, K-25 site and Environmental Remediation and Restoration Division at Oak Ridge.


5133 Harding Road #400 Nashville, Tennessee 37205 Phone: 877.297.7737 Fax: 615.297.5507 info@quadrantonegroup.com

 

Our Services at a Glance