Quadrant One

Healthcare Outreach Lab Error Reduction

Read Problem Superior Results Delivered Details  


1.  What:  Decrease errors/missing information on lab requisitions used to order a lab test and then bill the patient.

Key measures:  Errors per requisition, Cycle Time, Customer (Nurse in the outreach doctor’s office) Satisfaction

2.  Who:  Hospital
3.  Where: General Hospital
4.  How Long: 4 months
5.  How:  Lean/Six Sigma Approach
6.  Why:  Reduce/eliminate the occurrence of missing information

Procedures Used: Standardization of Work, Workload Balancing and Leveling, Kaizen, Just-in-Time training, Elimination of Waste, Mistake Proofing, Visual Controls

5133 Harding Road #400 Nashville, Tennessee 37205 Phone: 877.297.7737 Fax: 615.297.5507 info@quadrantonegroup.com


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