Superior Results Delivered :
Actual results were 660% increase in calls using the Hispanic IVR, 132% increase in productive calls while using the IVR, 7% decrease in average talk time (ATT). Annual overtime savings was $405,000. The results, using the 4 helpful ideas, were replicated in the Florida English-speaking call center. They had a 466% increase in calls using the IVR Annual overtime savings was $1,875,000.