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Inbound calls to Interactive Voice Response (IVR)-Hispanic

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Problem

Low productivity and throughput were driving additional staffing costs in the BellSouth  Hispanic Call Center.  Significant investments had been made but were being underutilized due to the IVR configurations.

 

 

 

 

 

 

5133 Harding Road #400 Nashville, Tennessee 37205 Phone: 877.297.7737 Fax: 615.297.5507 info@quadrantonegroup.com

 

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