Quadrant One

Healthcare Emergency Room Lab Requisition

Read Problem Superior Results Delivered Details  


  1. What:  Decrease error rate in Emergency Room specimen labeling; the error rate causes rework on the part of the nurses and the lab

    Key measures:  Specimen labeling defects, cycle time from collect to receive, cycle time from receive to result, patient satisfaction

  2. Where: General Hospital

  3. How Long: 4 months

  4. How:  Lean/Six Sigma Approach

  5. Why:  Decrease defects/rework and cycle time; improve nurse, patient and doctor satisfaction

Procedures Used: Standardization of Work, Workload Balancing and Leveling, Kaizen, Just-in-Time training, Elimination of Waste, Mistake Proofing, Visual Controls
5133 Harding Road #400 Nashville, Tennessee 37205 Phone: 877.297.7737 Fax: 615.297.5507 info@quadrantonegroup.com


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